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发表于 2009-1-14 15:34:34
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This is entry-level position, for your reference. maybe it's good start if you get it.
Contents Verification Clerk (12 Month Contract, Part-Time 15 hours)
Job Number: J0109-0078 - Contract - Part Time
Category: Administration / Clerical
City: Vancouver, British Columbia, Canada
Job Location: Vancouver
Posting Date (dd/mm/yyyy): 06/01/2009
Business Unit Description:
Global Operations & INTRIA employs 6,000 people across five distinct operating units. These operating units provide a wide range of back office support critical to the successful delivery of products and services for CIBC clients in our Retail, Wealth Management and World Markets businesses.
INTRIA provides centralized processing in four key areas: currency services, cheque services, print services, and remittance services. This group also provides certain outsourcing services for third parties, such as Toronto Dominion Bank, Bank of Nova Scotia, National Bank, Bell Canada, VanCity Inventure, and Imperial Oil. INTRIA processes in excess of two billion transactions per year in support of both CIBC and third party customers.
Key Accountabilities / Activities:
JOB PURPOSE
The Contents Verification Clerk is accountable for verifying, processing and balancing the contents of incoming work against the amount declared using an in-house system. Ensure productivity standards are achieved and Service Level Agreements are met or exceeded by following well-defined procedures and guidelines and escalating issues as appropriate.
KEY ACCOUNTABILITIES
• Verify and balance incoming items against client transaction reports (e.g. deposit slips, armoured car carrier summaries, manifests, tracking logs) using a cash counter machine to ensure accuracy and escalate issues as required; may require scanning of parcels
• Verify information on cheques (e.g. account number, date, amount, etc) against client instructions to determine appropriate processing requirements
• Process and post items using an in-house system to meet established Service Level Agreements and process adjustments (e.g. debits/credits) as required
• Document foreign currency and prepare exchange rate forms to ensure appropriate exchange rate is applied to the transaction
• Complete appropriate documentation/forms for internal/external clients as required (e.g. counterfeit advice, quality input sheet, suspense, exceptions, clearing release voucher, large coin, profiling)
• Bundle/bag cash to sell to Main Supply at designated times following documented procedures and guidelines
• Dispatch other processed items to appropriate areas for further processing
• Perform end of day balancing to ensure all items have been processed accurately
• Collect measurement information following procedures and guidelines (e.g. volume and time) to complete internal tracking document
• Cross train in other positions to assist and provide support to other team members/area(s) of equal value in peak times or on a temporary basis to ensure Service Level Agreements are met
• Assist as required in training of new employees on procedures and guidelines to ensure transfer of knowledge
• Complete clerical duties such as filing, faxing, photocopying, ordering stationery and dispatch supplies to ensure department efficiency
CROSS-FUNCTIONAL RELATIONSHIPS
• Regular contact with internal CIBC employees, teams and departments at the peer level to obtain work, complete adjustments and return finished product
Requirements:
KNOWLEDGE / SKILL REQUIREMENTS
• Ability to use general office equipment (e.g., adding machines, fax, photocopier, scanner, printer).
• Basic knowledge of PC skills and a Windows environment with the ability to toggle between programs would be an asset (e.g., Word, Excel).
• Organizational skills sufficient to prioritize routine daily workload.
• Compliance with all CIBC regulatory training and ensure these programs and policies are applied consistently across the business. The incumbent is personally responsible for compliance with all such regulatory and governance programs
WORKING CONDITIONS
• Production Environment (machines, noise, forklifts, etc.)
• Typically sitting at a desk or table for long periods of time
• Repetitive wrist, hand and/or finger movement
• Occasional lifting, greater than 20lbs
• Occasional pushing or pulling of bins and carts
• Sustained visual concentration
JOB RELATED COMPETENCIES
• Learning: Ability to grasp new concepts, acquire new ways of seeing things, and revise ways of
thinking and behaving, with the understanding that this is an ongoing business necessity.
Understands that continual learning is required in today's business world. Asks questions and seeks
help when needed.
• Office Support Tools: Knowledge of and ability to use office support tools available at the desktop (for example: word processing, e-mail, presentation software, and spreadsheets.) Works with all basic office-support products.
• Accuracy/Attention to Detail: Ability to process information with high levels of accuracy. Processes large quantities of detailed information with high levels of accuracy. Productively balances speed and accuracy.
• Effective Communications: Ability to effectively transmit, receive, and accurately interpret ideas,
information, and needs through the application of appropriate communication behaviors, tools and
techniques. Speaks/writes using correct language, mechanics, and gestures.
• Listening: Ability to gather, clarify, and apply information transmitted verbally, while exhibiting a
genuine interest toward the speaker. Understands basic listening techniques such as paying
attention, questioning, etc.
• Confidentiality: Knowledge of practices and policies governing disclosure of information about the
organization, business activities, and employees. Under guidance, deals with situations or information requiring confidentiality.
ATTRIBUTES
• Accountability
• Teamwork & Partnering
• Building Trust
• Results Orientation
• Communication
• Service Orientation
• Thorough
Special conditions:
There is 1 part-time position available.
This position is a 12 month contract.
Hours of work: 15 hours per week guaranteed, approximately 10:00PM to 6:00AM
Days of the week: Sunday to Thursday
INTRIA thanks all applicants for their interest however, only those selected for an interview will be contacted
Location of Position(s):
Vancouver |
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发表于 2008-12-21 12:46:15
发表于 2009-4-13 13:14:56