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发表于 2008-12-6 15:29:06
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give you example for cibc
Customer Service Representative - 1135 Canyon Street, Creston, BC
Job Number: J1108-0900 - Part Time
Category: Customer Service/Customer Associates
City: Creston, British Columbia, Canada
Job Location: 1135 Canyon Street
Posting Date (dd/mm/yyyy): 28/11/2008
Business Unit Description:
CIBC Retail Markets is a full-service retail bank serving more than nine million clients across Canada through 1,073 branches, 3800 ABMs, four telephone banking centres and online banking, as well as through CIBC's unique banking offer, President's Choice Financial, a co-venture with Loblaw Companies Limited.
Our more than 22,000 employees, focused on providing excellence in client service, product solutions and relationship-based advice, contribute 59% of CIBC's net income.
Retail Distribution's team of highly skilled and experienced frontline employees is directly responsible for helping CIBC's personal, small business, Imperial Service and Private Wealth Management clients achieve the things that matter to them. With operations throughout Canada, in Asia and the Caribbean, Retail Distribution takes a comprehensive approach to meeting the needs of its more than 8 million clients - from investment and retirement planning to credit and day-to-day banking.
Key Accountabilities / Activities:
Imagine working in a fast paced environment where you help clients do their every day banking and receiving something equally as valuable, a smile that says you’ve made their day easier. At CIBC, you’ll enjoy an exciting sales and service career that’s very rewarding, where you’re making a difference in our clients’ lives every day. So if you haven't thought about a career with CIBC, think again.
As the first person our clients see, you are the face of CIBC and as a result will be relied upon to provide excellent client service and respond to all inquiries efficiently. An understanding of client needs, CIBC products and services, and transaction processing knowledge are also required – CIBC offers extensive in-house training. Quickly developing a rapport with customers, your service-oriented approach will create a positive customer experience.
Key Accountabilities/Activities:·
Create a positive client experience by understanding and meeting service transaction needs quickly, professionally and accurately.
·Take initiative to promote banking products and transaction services that meet client needs.
·Recognize client needs and make quality referrals to colleagues.
·Take ownership when clients experience a problem and take the appropriate steps to resolve the problem.
·Balance cash holdings. Act as joint custodian of cash and securities.
·Protect client privacy.
·Identifying client needs and sales opportunities while processing transactions quickly and providing efficient service.
Requirements:
Attributes:
Service oriented.
Thorough.
Strong interpersonal understanding.
Initiative.
Results orientation.
Teamwork and partnering.
Special conditions:
- Part-Time: 15 hrs/week.
- Days required to work: Monday to Friday.
1. Resumes must be submitted online only, through the (RMS) Recruitment Management System.
2. Late submissions will not be accepted.
3. If you are a CIBC employee and wish to refer someone for this position, please register your referral as per the Talent Scout guidelines. Your referral must apply through the website.
4. CIBC thanks all applicants for their interest however only those selected for an interview will be contacted.
Location of Position(s):
Creston
CIBC is committed to providing employees with competitive compensation that reflects individual contribution, business performance and the markets in which we compete for talent. We pay-for-performance; employee total compensation is linked to CIBC's goals and performance.
Total compensation is made up of several components that may include base salary, cash incentive awards, commission earnings, and deferred equity awards as well as pension and benefits. Join CIBC and share the success of the business.
CIBC is an equal opportunity employer. It is the Company's policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. CIBC does not discriminate against applicants based on race, color, religion, sex, national origin, or disability or any other status or condition protected by applicable federal, state or local law.
Retail Markets Skills:
* Initiative
* Interpersonal Understanding
* Results Orientation
* Service Orientation
* Teamwork & Partnering
* Thorough |
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发表于 2008-12-2 14:31:36
发表于 2008-12-2 15:34:12
发表于 2008-12-3 00:24:17
