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Understanding Idioms at Work | Idiomatic expressions are used regularly in the workplace and can create confusion and misunderstanding for non-native speakers of English. This course identifies and defines common idioms in the workplace. Learners will practice and acquire the skills to understand idioms and to better understand co-workers. | |
Using More Vocabulary at Work | Mastering English vocabulary is at the heart of communicating effectively at work. This course introduces learners to techniques for learning and using English as a native speaker does – in ‘chunks of language’. In the course, learners play an active role in recognizing, recording and using multi-word expressions to expand their vocabulary. | |
Pronunciation: Making yourself Understood | In the workplace, some employees may find their pronunciation interferes with clear and effective communication. This course is designed to help improve their pronunciation so they can communicate confidently and be understood by co-workers. The course focuses on pronunciation issues that are common for learners with a CLB level 7-9. | |
Giving and Understanding Instructions at Work | Both giving and following instructions are an integral part of any workplace. This course identifies the characteristics of and the barriers to effective oral instructions. Learners will acquire and practice the language and skills to give and follow instructions for familiar workplace processes and procedures. | |
Social Conversation at Work (small talk) | In addition to, and often interspersed with their regular work-related interactions, employees have social conversations with co-workers to build community at work. This course identifies the characteristics of workplace small talk. Learners will practice and acquire the skills to understand and use small talk to build workplace networks. | |
Giving and Responding to Feedback | Feedback is essential to maintaining optimal performance in the work place. Employees frequently receive commentary on how they execute their work and may be required to give feedback to others as part of their job duties. In this course, learners will practice and acquire the language and skills needed to offer and reply to praise and constructive criticism. | |
Showing Initiative at Work | Showing initiative in the Canadian workplace often leads to increased job success. The cultural importance of showing initiative is not always clear to newcomers to Canada. In this course, learners will consider the language aspects of showing initiative, including demonstrating a positive attitude, being an independent worker, asking appropriate questions and volunteering suggestions. They will also learn to describe their commitment to life-long learning and professional development. | |
| | In today’s market, first-rate businesses owe a large part of their success to their outstanding customer service. In this course learners will practice and acquire the skills to understand and use appropriate language and behaviour in a workplace setting to improve customer/client care. | |
Reading and Writing Emails at Work | In today’s workplace, e-mail is one of the most common ways for employees to communicate with each and with clients. This course teaches learners how to use e-mail appropriately; it focuses on writing effective e-mails as well on reading and responding to incoming messages. It also discusses the use of Instant Messaging (IM) in the workplace. | |
Reading Workplace Documents | Employees regularly need to read and interpret the meaning and relevance of various documents. This courses deals with reading and understanding common workplace documents such as manuals, letters and reports. Learners will learn how to read for comprehension, facts and implied meanings. They will also develop skills to identify attitudes and points of view and to understand workplace related graphs and diagrams. | |
Writing Better Sentences at Work | Writing at work takes many forms, from emails to extended reports. Without the basics of good sentence structure and word choice, it’s hard to write well in simple or complex formats. This course provides techniques and tips to help learners write clear sentences, use accurate grammar structures and choose specific words to make their written workplace messages fluent and effective. | |
Writing Letters and Memos at Work | The ability to write letters and memos clearly and accurately is a valued workplace skill. This course focuses on teaching learners how to write effective letters and memos for two key purposes: to express a negative message and to persuade readers to do something. | |
Using Telephone and Voicemail at Work | The telephone and voice mail are vital communication tools used in the workplace. This course is designed to help learners become excellent telephone communicators by focusing on preparation, confidence building techniques and language skills involved in placing and receiving calls, using voice mail or answering machines. The course covers basic language functions common in phone calls and provides practice exercises to develop performance. | |
Dealing with Safety at Work | Safety at work is of the utmost importance to employers and employees. This course addresses oral skills (listening and speaking) that employees need to work more safely. Specifically, it deals with giving clear oral instructions related to workplace safety procedures and asking for and understanding similar procedures when spoken by a co-worker | |
Understanding Culture at Work | Both employees and employers may be unaware that various cultural beliefs and behaviours can affect workplace expectations, interactions and processes. This course explores how cultural beliefs and behaviours influence the manner in which things are done at work. Learners will practice non-judgmental ways of describing cultural differences. | |
Participating in Meetings & Formal Discussions | In workplaces, meetings and formal discussions are a common practice and employee attendance and participation is expected. This course identifies the specific conversation management strategies required to participate and co-manage meetings and formal discussion. Learners will practice both self-expression and ways of managing the contributions of other to create a constructive meeting discussion | |
Understanding What’s Said at Meetings | In meetings, information is often communicated rapidly following an unwritten procedure; thus, the non-native speaker can find it challenging to follow along and understand the information exchanged. This course addresses understanding what is said at meetings and in formal small group discussions. It will also include an examination of the normal procedures at meetings, just as opening, closing, voting and a speakers’ list. | |
Raising Difficult Issues at Work | The workplace brings with it challenging issues that need to be addressed and resolved diplomatically. This course identifies how to indicate problems, suggest solutions and propose changes at work in a sensitive manner. Learners will practice and acquire these skills to communicate more effectively in the work environment. | |
| | As part of their duties, employees may be required to present information to an audience. This course deals with public speaking at work. Learners will develop their speaking skills to improve the delivery of their presentations and also learn the skills to organize and express their ideas. | |
| | Reports are an essential form of communication in all workplaces. This course instructs learners on how to write clear well-organized information and recommendation reports. The course focuses on helping learners to understand how to group information into manageable standardized elements from beginning to end. | |
| | It is common in the workplace for individuals to show initiative by making suggestions for improvements and changes. Often an oral suggestion is followed up with a more detailed written proposal. This course focuses on writing these internal, informal proposals. It will examine the purpose and use of such proposals and their format and organization. It also teaches useful proposal writing vocabulary and expressions. | |
发表于 2009-8-11 08:05:12
楼主
发表于 2009-8-14 01:26:32
